Animal Wellness and Behaviour Pty Ltd DOG TRAINING

Terms and Conditions

By signing this document or agreeing to our T&C’s , you are deeming you understand the terms and conditions of the

services Provided by Animal Wellness and Behaviour and the following statements.

It is important to note that training requires a lot of work at home. Our team are here to share

our knowledge and experience, and give you the tools, information, and guidance to train

your dog, but to successfully benefit from this training, you must practice at home as much as

you can! Training should be consistent, and you must be dedicated to taking time out of your

day to work with your dog. Changes may not happen overnight; every dog responds

differently to training. Having a good dog is earned! Nothing good comes easy, this is a

journey to build a better connection between you and your dog, so it is important that you as

an owner are dedicated to fulfilling the whole duration of your training program.

DOG HANDLING AND SAFETY:

Aggressive dogs will be muzzled if we believe this is the safest way to go forward with your

training to prevent risk to your dog, yourself as an owner, us as trainers and others. If our

team has requested your dog to wear a muzzle and you fail to do so, the session will not go

ahead and will be terminated and not credited in any way.

Sick or injured dogs are not to attend sessions or service and a pause on their program can be

put into action upon supplying a veterinary certificate. All dogs must be vaccinated, and by

signing this document acknowledge that it is your responsibility as an owner to stay on top of

your dog’s medical needs. Puppies under 5 months do not need to be fully vaccinated but

must be up to date with their relevant vaccinations for their age.

By signing this document, you understand that attendance either in your home or another

location including the business premises of Animal Wellness and Behaviour that at any dog

training session held by Animal Wellness and Behaviour may pose some risk to yourself,

members of your family, your guests, and your dog although all trainers uphold a high

standard of care and risk prevention.

You acknowledge that sessions with Animal Wellness and Behaviour are sometimes

interrupted by external factors that may influence a dog’s behaviour and oppose risk. By

signing this document acknowledge that these things are outside of your trainer’s control

although our trainer will take great precaution in obtaining total safety of their clientele.

It is understood that children under the age of 16 are encouraged to participate in sessions but

must be directly supervised by an adult. All children attending sessions must not disrupt

sessions are harm opposed upon children by the dog is not the fault of our staff at Animal

Wellness and Behaviour. By signing this document, you understand that you are responsible

for the behaviour and safety of any minors attending the session with you. If children under

the age of 16 are disrupting the session in a way that imposes higher risk, the session will

stop and not continue, you will not be credited the remainder of the session.

By signing this document, you understand that every dog is different, and some sessions may

not go for the full 45minutes-1hour if your dog is at capacity or it’s threshold mentally or

physically. Your trainer has the authority to end the session if they feel necessary. You will

not be credited the remaining time if your dog’s training progress or wellbeing is at risk. A

reminder that you are paying for your trainer’s knowledge, not just time, so even completing

a shorter-term session may still be beneficial if your trainer has deemed so.

MEDIA:

By signing this document, you allow Animal Wellness and Behaviour to take videos and

photos of our sessions including learnt content, images of all those that attend sessions and

your dog/s. This content is also permitted to be uploaded onto social media for the public,

future training material, company documentation and for promotional purposes.

BOOKINGS:

By signing this document, you are understanding that it is your responsibility to contact the

Animal Wellness and behaviour team to book in your sessions and/or services. It is not the

responsibility of the team to reach out to you if you forget or have not done so.

It is understood that services run by our company can book out quickly leaving limited

availability. It is our recommendation to book sessions in advance if possible. It is understood

that Animal Wellness and Behaviour cannot guarantee certain times if we fail to book within

a timely manner. Failure to contact Animal Wellness and Behaviour to book in sessions

within the designated time frame your training program has, will lead to the termination of

the enrolled program with no refund. Animal Wellness and Behaviour, have the right to

cancel your program if you are not upholding the necessary training or care requirement and

we feel your dog is not suitable for our services. If this occurs, you will be refunded 50% of

the remaining amount. By signing this document, you understand that our training programs

go further than just the physical in person session, there is a lot of planning which is covered

in the program/session cost.

By signing this document, you understand that your program will have a time limit to be

completed in. You acknowledge that you are enrolling in your program as a whole, and not

multiple individual sessions - thus each program has a deadline. If illness, injury, or other

circumstances prevent you from completing the program within the designated time frame,

authorised certification or documentation of the reason can be provided to Animal Wellness

and Behaviour to grant an extension. Deadlines are as followed: Premium Program - 6 months;

Kickstart, Puppy, Foundation Programs 12 weeks MAXIMUM.

By signing this document, you understand that upon booking a program, full payment is

required and failure to make your payments on time will result in your program being

discontinued. It is also understood that all required forms must be returned prior to your first

training session.

It is understood that in cases of extreme weather; wet weather/storms, hot weather with

temperatures 28 degrees (sometimes lower temperatures depending on your dog) and above

and other circumstances that your session may result in the session being rescheduled. This

applies to outside sessions; indoor sessions will go ahead. An extension will be added to your

program timeline in the case of session cancellations due to weather conditions.

If you wish to go ahead in poor weather conditions and your trainer has advised it is your

decision to go ahead or not, and the weather results in a portion of your session not being

completed, you will not be credited the remaining time.

It is understood that once you have signed up to train with Animal Wellness and Behaviour,

you are dedicating to a full training program provided and cost is inclusive of planning,

administration, system fees and other trainer obligations, not just the physical sessions

themselves.

REFUNDS:

By signing this document, you understand that a 50% refund on remaining sessions will be

provided only if your trainer has deemed they cannot work with you and that is their

professional decision.

No refunds will be provided if you fail to complete your program in the designated time

frame and no refund will be provide if you change your mind on wanting to continue with our

services.

By signing this document, you understand that no refunds are provided for group class or any

services unless stated otherwise.

Animal Wellness and behaviour will honour a full refund for remaining sessions if your dog

falls chronically ill or injury prevents them from training. A Veterinary certificate must be

provided stating your dog cannot train at all.

Animal Wellness and behaviour will also honour a full refund on remaining sessions if

euthanasia has been decided for your dog in agreeance with your trainer. If you have decided

to euthanise your dog without your trainer agreeing, no refund will be made.

If during your training program you decide to rehome your dog, no refund will be offered,

however the remaining sessions can be utilised with your dog’s new carer. It is your

responsibility to inform their new carer of the training commitments and tell them to get in

touch with us to update your dog’s details.

You understand that to receive a refund that documentation from an authorised person such

as vet, doctor or other professional must be submitted to Animal Wellness and Behaviour to

state that your dog is no longer fit to work with us. No certification of reasoning of wanting

to cancel the program will result in no refund.

CANCELLATION POLICY:

By signing this document, you understand that inability to attend a session and/or failure to

inform your trainer or Animal Wellness and Behaviour admin within 48hours of the session

will result in a $60 cancellation fee.

It is understood that if you cancel within the 48hr time period, authorised documentation such

as a vet or medical certificate for reasoning must be provided to ensure your session is not

forfeited or a cancellation fee added.

This means if you cancel within the 48hour timeframe, without providing proof of valid

authorised documentation, you will be charged at $60 cancellation fee to cover your trainer’s

cost and to reschedule your session. Alternatively if you do not want to pay the $60 you can

forfeit the session. If you do decide to reschedule, we require the $60 payment withing 72hrs,

otherwise you forfeit the session.

Last minute cancellations affect our business dramatically as we cannot fill your spot with

such short notice, and this normally means your trainer will not get paid for the lost session.

You acknowledge that upon signing up for your dogs training program, that Animal Wellness

and Behaviour have informed you of a time period that my program must be finished in.

The Following section applies to anyone booking our group class, daycare/social day or

day train service via the online booking page, if you have not signed up for a service via

the Setmore booking page, please ignore this section and it will not apply to the signing

of this document:

By booking into our services using our Setmore booking page or other, you are

acknowledging the above information, in addition to the information in this section.

Our AW&B Structured Daycare service has a 48hr cancellation window with the funds

being non-refundable, your booking will not be transferred to another day. This goes for no

shows too.

Our group classes are non-refundable after booking. If you have provided 48hrs notice your

booking can be credited to another class or service. Failure to turn up to a class, or if you

leave early will not result in a refund or rescheduling of your session.

Our AW&B Day-Trains has a 72hr cancelation window. As trainers devise plans and

risk assessments for each enrolled day train dog, you understand that much planning goes

into these services.

If your dog is struggling in an enrolled service, our trainers have the authority to end the

service with no refund provided.

All dogs attending our group services MUST be vaccinated and free of illness. Puppies under

5 months do not need to be fully vaccinated but must be up to date with their relevant

vaccinations for their age.

We look forward to working with you and your dog and thank you for

choosing to train with us!

Kind Regards,

Animal Wellness & Behaviour